Refund policy

 

RETURNS POLICY

DOMESTIC & INTERNATIONAL ORDERS

Due to the made to order nature of each Anmaes Beads piece, we do not offer returns or exchanges. 
Refunds are only issued if a piece is damaged upon receipt. We do ask that you send us an email including a picture of the damaged item and your preference of receiving a refund or replacement. 

We strictly reserve the right to refuse any returns or refund requests, unless they fall within the above policy mentions. 

We urge each customer to thoroughly check item descriptions and reach out with any questions or concerns before placing their order. 
We are more than happy to help you choose the right piece for you and advise on any questions you may have. 



REPAIRS POLICY


DOMESTIC & INTERNATIONAL ORDERS

We offer free of charge repairs for any items up to 1 year from the time of order. 
Repair requests can only be done via email; please reach out to hello@anmaesbeads.com with your order number in the subject and include a picture of the item that needs repair. 
We aim to respond within 3 working days. We won’t accept any items received without a repair request. 

Shipping and return rates are the responsibility of the customer.